Welcome to ITSM Nexus
Your IT Service Desk. Managed for You
Professional IT Service Desk and ITSM support for organisations that need reliable user support, structured processes and better service management — without the cost and complexity of building everything in-house.
Professional IT Service Desk & ITSM Support
We provide outsourced and co-managed IT Service Desk services for organisations that need reliable user support, better service management and additional IT capacity without the cost of building everything in-house.
We manage the front door to IT
15+ Years
IT Support & ITSM Experience
ITIL-Aligned
Service Management Practices
Flexible Delivery
Outsourced or Co-Managed
IT Service Desk as a Service
Outsource your IT Service Desk to experienced professionals who can manage user support, incidents, service requests, ticket management, escalation and service reporting.
Include:
- First-line IT support
- Incident management
- Service requests
- Ticket management
- User support
- Troubleshooting
- Escalation
- SLA monitoring
- Service reporting
- Knowledge management
Co-Managed IT Service Desk
Extend your existing IT team with additional Service Desk capacity. We work alongside your internal team to manage support demand, improve response times and maintain service continuity.
Managed ITSM Services
Improve your IT service management through structured processes, governance, reporting and continual improvement.
Include:
- Incident Management
- Request Management
- Major Incident - MIM (including OOH)
- Change Management
- Problem Management
- Knowledge Management
- SLA Management
- Service Reporting
- Continual Improvement.
White-Label Service Desk for MSPs
Expand your MSP offering with a professional Service Desk delivered behind your brand. We handle first-line support, ticket management, customer communication, SLA monitoring and escalation.
Your brand. Our Service Desk
Contact us
Telephone: +447388457977
E-mail: info@itsmnexus.co.uk
Address: 19 Venn Road, Hull, HU7 3NQ, United Kingdom